Careers

Community Security Group (CSG) NSW

[Paliguard Pty Ltd MLN 405616938]

COO - Chief Operating Officer

BASED IN SYDNEY (NSW)

Reporting to: Chief Executive Officer

Role: Full Time, ongoing (will include evenings and occasional weekends)

Salary Range: Market-Related (commensurate with skill and experience)

About the Role:

The CSG oversees the security framework of the Jewish community and provides advice and services directly to the community's leadership, individual communal institutions, organisations, and events. Its operations include protection, research and advice, investigations, crisis management, and liaising with the community, relevant government agencies and other stakeholders.

The Chief Operating Officer is a senior operational leader responsible for the effective delivery of all security-related activities across the organisation.

The ideal candidate is a decisive and resilient professional with a strong background in security operations and crisis management. They must possess a deep understanding of community-based protection, excel in stakeholder communication, and be comfortable operating in both strategic and highly practical settings. A proactive mindset, high level of accountability, and commitment to excellence in security are essential.

Main Duties and Responsibilities:

 1)       Strategic Implementation - Drive the execution of organisational goals by aligning departmental operations with strategic objectives, collaborating with senior leadership, and continuously monitoring progress to ensure long-term success.

2)       Operational Management and Oversight - Oversee daily security operations, streamline systems and procedures, coordinate cross-department goals, and lead key managers and volunteer leadership to ensure operational excellence.

3)       Crisis Management – Support the CEO in crisis response by leading on-the-ground operations, maintaining readiness through protocols and training, and serving as the primary operational liaison during incidents.

4)       Stakeholder Management and Engagement - Build and maintain strong, transparent relationships with key stakeholders, including Jewish institutions and leaders, law enforcement and other government agencies, while overseeing departmental managers and volunteer leaders; serve as the central point of escalation for security issues.

5)       People Management and Engagement - Lead, mentor, and integrate staff and volunteers into a unified operational team that is aligned, accountable, and driven by the organisation’s goals, mission, and culture.

6)       Grant, Budget and Financial Oversight - Oversee the use of grant funding and operational budgets, ensuring strategic allocation, financial oversight, compliance with reporting requirements, and delivery of measurable outcomes.

Required Skills and Experience:

 ·         Operational Security Leadership: Minimum 5 years of experience in physical security, protective services, or crisis response, including at least 3 years in a leadership capacity.

·         Team and Volunteer Management: Proven ability to lead multidisciplinary teams, mentor staff, and integrate volunteer workforces into formal operations.

·         Crisis Coordination: Strong background in emergency operations, including real-time decision-making, stakeholder communication and training, and post-incident reviews.

·         Community-Focused: Experience working in or with Jewish communities and institutions as well as volunteers.

·         Stakeholder Engagement: Demonstrated ability to develop trusted relationships with law enforcement, government agencies, and community leaders.

·         Systems Thinking: Skilled in designing and managing operational processes, performance measurement frameworks, and technology-driven security solutions.

·         Grant and Budget Oversight: Demonstrated experience developing, managing, and reporting on operational budgets and grant-funded programs, with a strong understanding of financial controls, audit requirements, and funding compliance in a security or not-for-profit environment.

·         Strong Communication and Problem-Solving Skills: Strong verbal and written communication skills with the ability to effectively respond to queries and deal with complaints; excellent problem-solving and decision-making skills; ability to work under pressure and to adapt to changing environments and requirements.